Terms & Conditions

1. Definitions

In these terms:

• "We / Us / Our" means The Valet Club operating at Willowbrook Shopping Centre.
• "Customer / You" means the person who contracts for services.
• "Vehicle" means the car, van or other road vehicle presented for service.
• "Service(s)" means any valet, wash, protection, detailing or ancillary work provided.

2. Prices and estimates

Published prices apply to vehicles in fair / typical interior and exterior condition as described in our service descriptions.

Estimates are valid for 14 days unless otherwise stated.

We reserve the right to charge additional fees where a vehicle's condition requires extra time, materials or specialist handling (e.g. heavy soiling, pet hair, biohazard or industrial contamination).

3. Payment

Payment is due on completion of the service unless otherwise agreed in writing.

When booking online, you may pay a £25 deposit to secure your slot or pay in full. The balance is payable on the day.

We accept card and other methods displayed at the point of sale.

Late or non-payment may result in recovery costs and refusal of future service.

4. Bookings, cancellations and no-shows

Bookings are recommended. Walk-in service is subject to availability.

Cancellations or reschedules should be made at least 24 hours prior to the appointment where possible.

We reserve the right to charge a cancellation fee for late cancellations or no-shows.

5. Vehicle condition, pre-existing damage & inspection

All vehicles must be handed over with keys and any valuable items removed. We are not responsible for loss of personal items left in the vehicle.

We will inspect and record visible pre-existing damage when the vehicle is accepted for service. You will be asked to acknowledge this record where practical.

We accept no liability for pre-existing faults or damage.

6. Liability and damage

We employ reasonable skill and care. Liability for loss or damage is limited to direct proven loss attributable to our negligence.

We are not liable for:

• Pre-existing damage.
• Damage resulting from inherent defects, corrosion, electronic or mechanical failure unrelated to our work.
• Cosmetic marks considered normal for age or wear (minor scratches not identified on the pre-service inspection).
• Damage caused by items left in the vehicle.

Any damage suspected to have occurred during service must be reported immediately on collection. We will investigate promptly; where liability is accepted, we will arrange repair, reimbursement or other remedy at our discretion.

For safety and hygiene reasons we may refuse to accept vehicles with obvious biohazard contamination until decontamination is arranged; additional charges will apply.

7. Service limitations and exclusions

We do not warrant removal of permanent stains, odours from certain contaminants, or repair of damage resulting from previous improper cleaning or aftermarket products.

Specialist services (e.g. paint correction, heavy contamination removal, structural cleaning) incur additional charges and require separate agreement.

Add-on protection products carry manufacturer-specific warranties where applicable; these will be provided at point of sale.

8. Protection products and coatings

Ceramic and protective coatings are applied to clean, defect-free surfaces. Additional surface preparation (decontamination, light polishing) may be required at extra cost.

No coating guarantees permanent stain or scratch prevention. Effectiveness and durability depend on vehicle use, environment and maintenance. Manufacturer aftercare instructions must be followed to retain product performance.

9. Health & safety

We reserve the right to refuse service if a vehicle or situation presents a safety risk to staff or property.

Customers must disclose known hazards (e.g. loose fluids, damaged batteries, strong chemical contamination) prior to service.

10. Data protection & privacy

We collect and store personal data necessary for bookings and service delivery. We handle personal data in accordance with applicable data protection laws and our privacy policy (available on request).

11. Complaints and dispute resolution

Any complaint must be raised within 48 hours of service completion for prompt investigation.

We will investigate and respond within a reasonable timeframe. If resolution cannot be reached informally, parties may pursue alternative dispute resolution or legal action in accordance with governing law.

12. Right to refuse service

We may refuse or terminate service where vehicles are in an unsafe condition, where unreasonable risk, abuse or aggressive behaviour is encountered, or where payment or card authorisation fails.

13. Governing law

These terms are governed by the law of the United Kingdom. Any disputes shall be subject to the jurisdiction of the relevant courts.

14. Photographs

Photographs of vehicles may be taken for record-keeping, marketing or quality control unless you opt out at the time of booking.

15. Entire agreement

These terms constitute the entire agreement between you and us regarding the service and supersede all prior communications.

16. Changes to terms

We may update these terms from time to time. Current terms are available at point of sale and on request.